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FAQ

Ways to measure your dog’s neck size

Measure your dog’s neck by putting a fabric measuring tape around your dog’s neck fitting 1-2 fingers underneath.

Taking measurements from your dog's current collar by measuring from the end where the buckle wraps around the leather to their current hole size on the collar.

Where will the sizing hole be if I select my dog's neck size? The neck size you choose will be the center hole with 2 additional holes on each side for adjustments. Each hole will be spaced 1/2" apart. If the collar is sold by standard sizes then the holes will start at smallest size to largest.

My dog has outgrown collar, can I get more holes added? Yes, simply send us the collar and specify his new size. Email the dog in charge for details. A $5 shipping charge will be required to pay for the return of the collar to you. We add the holes free.

How long will it take to get my dog’s collar? We custom make each collar. We try our best to get then out in 2-3 business days. Holiday seasons my take a week.

I ordered the wrong neck size? We will happily exchange it for the correct size.

Leather Collar Care & Maintenance 

Clean the collar by using a soft brush around the crystals and wipe away dirt with a damp microfiber cloth. Apply a leather conditioner and buff to a shine. Collar should be removed when applying liquid flea medication and can be put back on when the liquid has dried. 

Guarantee 

We offer a Lifetime Guarantee on all collars, why? We use premium quality materials to create a timeless collar and simply stand behind our craftsmanship. If you have an issue please contact us through email to get instructions on how to get the collar repaired. 

Do you ship outside the USA? Yes, we do and if you find that your unable to complete checkout then contact us. 

You did not find an answer to your question?  Email us and we will happily answer your questions.