FAQ

 

Why Poochie Smoochies? We believe customer service and quality are the most important qualities of any business. Creating a quality well made dog collar is our business model  with wanting our customers to feel happy that they purchased from us. If your unhappy for any reason please email us. Every customer matters to us!

How are collars sized? Collars are sized according to your dog’s actual neck size not the total length of the collar. Visit our page with more information on measuring and sizing for your dog's collar.

How long will it take to get my dog’s collar? We custom make each collar. We try our best to get then out in 2-4 business days. Holiday seasons my take a week.

I ordered the wrong neck size? We will happily exchange it for the correct size.

Leather Collar Care & Maintenance 

Clean the collar by using a soft brush around the crystals and wipe away dirt with a damp microfiber cloth. Apply a leather conditioner and buff to a shine. Collar should be removed when applying liquid flea medication and can be put back on when the liquid has dried. 

Is your BioThane thin like most dog collars are made from? There are 2 BioThane thickness we use. On smaller dog collars such as 1/2" we use the thin standard for comfort for the smaller neck sizes. Our 3/4 and 1 inch we use heavy duty BioThane because we feel it is the closet thickness to a leather collar. Most dog collars made are made using the thin standard BioThane. We feel the heavy duty works best on dogs weight over 20 pounds. 1 inch works well on a small does such as  23 pound blue tick beagle and up to a 100 pound dog. Chicago screws are used instead of rivets on our 3/4 and 1 inch collars for added strength and security for the dog that weighs more.

Guarantee 

We offer a Lifetime Guarantee on all collars, why? We use premium quality materials to create a timeless collar. We simply stand behind our craftsmanship. If you have an issue please contact us through email to get instructions on how to get the collar repaired. If the collar is chewed or the damage is not from the workmanship then email us on what options are available to you. We try our best to give you the, "at cost" to remake the collar upon returning the damaged collar back to us.

Do you ship outside the USA? Yes, we do and if you find that your unable to complete checkout then contact us. 

You did not find an answer to your question?  Email us and we will happily answer your questions.